Explore answers to frequently asked questions, browse our knowledge base for detailed guidance, or reach out directly to our support team for personalized help.
GeeGee was conceived with a clear premise: Canada deserves a ride-sharing platform designed specifically for its communities, climate, and legal landscape. Our design starts with Canadian realities, addressing harsh winters, bilingual requirements, inclusivity, and PIPEDA-compliant privacy. We prioritize fairness, transparency, safety, and inclusion in all design choices.
GeeGee aims to provide safe, affordable, and inclusive transportation. We prioritize resilience in harsh weather, support for remote communities, fair economics for drivers, and environmental sustainability. Our vision is expansion built on community trust and innovation.
Our phased development includes design, core systems build, security testing, marketing and training, Toronto MVP launch in late 2026, and multi-city expansion through 2027 with winter readiness and driver support programs.
Starting in Toronto (late 2026), we'll expand to major cities in 2027 with winter optimizations and multi-city support.
Long-term: Nationwide coverage, cultural modules, health benefits, and green partnerships.
Download the GeeGee app on iOS or Android, or sign up on our website. You will be asked to provide a phone number, email, and basic profile information.
After verifying your phone and email, you can add a payment method and start requesting rides.
We're launching our MVP in Toronto in late 2026, followed by multi-city expansion in 2027.
This follows a disciplined 6-phase development process that prioritizes quality and security.
Some engineering roles allow partial remote work.
Operations and community roles are primarily on-site in Toronto.
Flexibility is discussed during interviews.
Salaries range from $80k–$170k depending on role and experience.
We benchmark against Toronto tech market rates.
Stock options are offered to align long-term incentives.
Absolutely — we actively encourage applications from women, immigrants, people with disabilities, and underrepresented groups in tech.
Your unique perspective strengthens our platform.
Typically: 1) Phone screening (20 min), 2) Detailed interview (60 min), 3) Technical/case study if applicable (90 min), 4) Culture fit conversation (45 min).
We keep the process fair and transparent.
Yes — if you're interested in multiple roles, mention it in your cover letter.
We’ll evaluate you for positions that best match your skills.
We seek curious, mission-driven people who care about fairness and Canadian communities.
We value learning ability, ownership mentality, and comfort with ambiguity in a pre-launch startup.
We’re building an inclusive workplace: equity in hiring, mentorship programs, volunteer time for community causes, and active listening to team feedback.
Inclusion isn’t an HR checkbox — it’s how we operate.
We provide voice/text support in multiple languages, offline support for remote areas, discounts for elders in isolated communities, cultural sensitivity training for drivers, and formal partnerships for co-design and feedback. Data shared for planning is anonymized and privacy-protected.
If your question isn't answered here, contact our support team via the Contact page — we're happy to help.
Monthly anonymized summaries with aggregated statistics on ride volumes, zones, and trends for planners and researchers—fully privacy-compliant.
Monthly anonymized summaries are publicly available for research, planning, or analysis.
Access via our website; data includes aggregated trends without personal info, compliant with privacy laws.
We're scaling onboarding. Once you join the waiting list, we'll reach out in your city.
Expected timeline: Q1–Q2 2025 (subject to approvals and readiness).
No — any reliable vehicle is acceptable; we recommend 2007 or newer. EVs get extra incentives.
We review applications holistically. Minor infractions may be acceptable; serious offenses are reviewed case-by-case.
Contact driver support for a review of your application.
Yes — drivers set their own hours and work as much or as little as they like.
Drivers earn a transparent share of fares (typically 65–70%). A 7% allocation per ride goes to a personal maintenance fund redeemable for repairs via partners. Female drivers may receive higher targeted revenue shares in inclusion programs.
Higher base revenue share (67%) to promote inclusion and retention.
Additional training and safety features tailored for women drivers.
Funds (7% per ride) are tracked in-app; redeem via partnered service providers for repairs, tires, or maintenance.
Real-time balance views and easy redemption process.
Riders can book up to 60 days ahead with fixed prices and discounts up to 15% for earlier bookings. Drivers receive partial payment on acceptance for income predictability. Refunds are automatic if day-of prices drop. Anti-abuse safeguards limit distance, device matching, and activity monitoring.
Riders indicate pet size/temperament and gear needs; drivers opt-in and tag vehicles for capacity. Fees cover protection and cleaning; visual previews help confirm suitability.
Riders can request 'quiet rides' during booking; if not honored (e.g., excessive noise), submit feedback for automatic refunds or credits.
This feature promotes comfort, especially for vulnerable users or those preferring silence.
Future loyalty subscriptions will offer consistent discounts, priority matching, and perks for frequent riders and drivers.
Plans may include monthly tiers with benefits like waived fees or bonus earnings, rolling out in Phase 6 (2027).
We accept most major credit and debit cards and popular digital wallets. Payment processing is handled by secure, PCI-compliant providers.
You can add or edit payment methods in Settings > Payments in the app.
Fares are based on distance traveled, time duration, and base rate.
Transparent estimates are shown upfront before confirmation.
Dynamic surge applies during high demand.
Advance booking lets you lock rates and avoid surges.
Pricing is adjusted per city or zone.
We allow flexibility for promotions or events.
Yes — automatic discounts (e.g., 5%) for seniors and qualifying vulnerable users.
Advance booking discounts up to 15% are also available.
Drivers receive 65–70% of fares, with higher shares for high acceptance rates.
7% of each ride goes to a maintenance fund.
A small fair fee applies if canceling after a driver is matched.
This compensates drivers for their time and fuel.
Yes — after every ride you see a full summary.
It includes total cost, deductions, driver earnings, and funds allocated.
Auto-refunds apply for price drops, eligible cancellations, or quiet ride guarantees.
No — all fees are shown upfront.
Interest on held funds goes back to drivers.
Eligible vulnerable riders (e.g., seniors, disabled) receive automatic 5% discounts, with integrations for government reimbursement programs where available.
Verification may require ID or documentation; refunds processed directly to your account.
Absolutely not. We never sell personal data to third parties. Period.
We may share anonymized, aggregated data for public research and government planning — but this contains zero personal information.
We minimize retention: location data is deleted immediately after a ride.
Ride history is retained for 12 months.
Payment records are kept per PCI requirements (up to 6 years for chargebacks).
Support tickets are retained for up to 2 years.
You can delete anytime with one click.
No. GPS is only used during an active ride.
Location data is never stored permanently — it’s deleted immediately after the ride ends.
You have full control via privacy settings.
We employ defense-in-depth: encryption, intrusion detection, regular penetration testing, incident response plans, and cyber insurance.
In the unlikely event of a breach, affected users are notified within 48 hours and we provide credit monitoring.
Yes! Under PIPEDA and GDPR, you have the right to access all your data.
Use the 'Download My Data' button in settings to get your information in machine-readable format within 30 days.
Your data (location, payment history, communication patterns) helps us detect fraud, verify identities, and predict safety risks.
We use this to protect you — not track you for marketing.
Yes. We use PCI DSS Level 1 compliance (highest standard), tokenized storage, and never see your full card details.
Payment processing is handled by trusted third-party processors with encryption and fraud detection.
You can delete anytime from your settings.
Your account closes immediately, personal data is deleted within 30 days, and ride history is anonymized.
Your data is truly gone.
Only necessary team members (support for disputes, fraud detection team, founders).
Access is logged, audited, and restricted by role.
We never grant access to marketing or sales teams.
We use AI-powered detection for GPS spoofing, device fingerprinting, behavioral biometrics, payment velocity checks, and network analysis.
Most fraud attempts are caught and blocked in real-time before you’re impacted.
We use automated verification of licenses and background checks.
Secure storage with hashing ensures compliance.
Accounts are auto-paused if issues arise, keeping safety a priority.
We monitor for inconsistent signals and unrealistic movements.
Suspicious accounts are flagged and suspended to prevent location fraud.
We require phone/email verification.
We monitor for rapid signups and block disposable providers.
This ensures only genuine users join the platform.
Yes — we use device fingerprinting, IP analysis, and behavior tracking.
This detects and prevents unfair multiple accounts.
We scan transactions using provider tools.
High-risk payouts are flagged for review to protect driver earnings.
We provide easy submission workflows for disputes or safety issues.
Cases are escalated quickly for fair resolutions.
Nearby drivers are auto-alerted for replacements.
The maintenance fund supports vehicle repairs.
We provide read-only audit access.
Hashed storage protects personal info under PIPEDA.
Tap the in-app emergency button to connect with our safety team 24/7 and provide trip details for escalation.
Drivers undergo background checks, driving record verification, and vehicle inspections as part of onboarding.
The app automatically alerts nearby drivers for a replacement vehicle at no extra cost to the rider.
Drivers can use their maintenance fund to cover repair expenses, ensuring quick recovery and continued service.
Route optimization, group ride suggestions, incentives for EVs, emissions monitoring, carbon projects, and open anonymized data for research. Our targets include emission reductions and higher shared-ride adoption.
Algorithms optimize paths to minimize fuel/emissions, suggest shared rides, and incentivize electric vehicles.
This reduces carbon footprint while maintaining efficient ETAs.
Cross-platform Flutter apps, Node.js backend with Socket.io for real-time tracking, PostgreSQL + PostGIS, cloud deployment on AWS/GCP with Kubernetes, and integrations for payments and translation services.
Flutter for cross-platform apps, Node.js with Socket.io for real-time updates, PostgreSQL for data, AWS/Google Cloud hosting.
Integrations include Google Maps for routing, Stripe/Moneris for payments, AI models for language support and fraud detection.
We roll out by city. You will be notified by email when it's your turn.
Expected timeline is shown on the waitlist and may vary by region.
Yes — the waitlist is free with no fees or commitments.
Yes — sharing referral links can earn you bonus priority on the waitlist. See the Waitlist page for details.
You can sign up for both rider and driver lists separately or switch preferences in your account.